Shipping policy
Shipping & Delivery
Kept simple: shipping is free on every order. Payment is via secure Razorpay checkout — UPI, cards and netbanking. No surprises at the door.
Where we ship
Across most of India through reputed courier partners. Enter your pincode at checkout to confirm your area is serviceable.
Dispatch & delivery
Orders are dispatched within 1–2 business days and delivered in about 3–7 business days, depending on your location. These are honest estimates — courier delays outside our control can occasionally happen.
Pricing — simple
- Free shipping on every order.
- Steel + Glass together → 10% off (auto-applied at checkout).
- Payment: UPI, cards & netbanking via secure Razorpay checkout.
Your full total is always shown before you confirm. We don't charge GST.
Tracking
You'll get a tracking link by email/SMS once your order ships.
On delivery
Please check the parcel and refuse it if the box is visibly damaged or tampered with. Report any transit damage within 48 hours with photos and we'll arrange a replacement.
Correct address
Please enter a complete, correct address and a reachable phone number — we're not responsible for delays from an incorrect address. If a prepaid order is returned undelivered, we'll reship or refund it (less actual return shipping).
Warranty & help
Every kettle has a 1-year warranty against manufacturing defects (see Returns, Refund & Warranty). Questions: vossara.store@gmail.com. Country of origin: Made in India.