Contact
Contact Us
We would love to hear from you. Whether you have a question about your order, need help choosing a product, or want to share feedback, our team is here to help.
vossara.store@gmail.com
For the fastest response, please include:
- Your order number (if applicable)
- A clear description of your question or concern
- Any relevant photos (for damage/defect reports)
Response Time: Within 12 hours on business days.
Live Chat
Available on every page of our website via Tidio.
- AI Assistant: Available 24/7 for instant answers to common questions (order tracking, shipping times, return process, product information).
- Human Support: Available during business hours for anything our AI cannot resolve.
Look for the chat icon in the bottom-right corner of the screen.
Business Hours
Days: Monday to Friday
Hours: 10:00 to 18:00 CET (Central European Time)
Closed: Weekends and major European public holidays
Emails and chat messages received outside business hours will be addressed first thing on the next business day.
Response Times
- Live Chat (AI): Instant
- Live Chat (Human): Within 5 minutes during business hours
- Email: Within 12 hours on business days