Refund policy
Return and Refund Policy
Last Updated: April 12, 2026
14-Day Cooling-Off Period (EU/UK)
Under the EU Consumer Rights Directive and UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.
How to Return
- Email vossara.store@gmail.com with your order number
- We will provide a return shipping address
- Ship the item back in original condition
Refund Timeline
Refunds are processed within 14 days of receiving your return notification. The refund will be issued to your original payment method.
Return Shipping
For cooling-off returns: customer pays return shipping. For defective or damaged items: VOSSARA pays return shipping.
Non-Returnable Items
- Personalised or custom-made products
- Hygiene-sealed items once opened
Contact: vossara.store@gmail.com