Returns, Refund & Warranty

In short: we accept a return or replacement only if there is a genuine problem — the kettle arrives damaged, defective, dead-on-arrival, wrong, or incomplete, or develops a manufacturing defect within its 1-year warranty. We do not accept returns for change of mind, or once a working product has been used (beyond a single test boil). Please choose carefully before ordering. Full details below.

Returns, Refund, Replacement & Warranty

Here is exactly what we cover, and what we don't. We would rather be clear and a little strict than promise something we can't honestly deliver. There are two separate things below: a short replacement window for delivery problems, and a 1-year warranty for manufacturing defects that show up later.

1. 7-Day Replacement Window (delivery problems)

This window covers only:

Damaged in transit — the kettle arrived broken or cracked.
Dead on arrival (DOA) — it won't power on or won't heat.
Wrong item — you received a product different from what you ordered.
Missing item — part of your order (e.g. one kettle of the Duo) is missing.

We do not accept change-of-mind or "buyer's remorse" returns. If the product is exactly what you ordered and is working correctly, we are unable to take it back. We keep prices low by being honest about this.

When to report

Transit damage or DOA: report within 48 hours of delivery. Please refuse the parcel at the door if the box is visibly damaged or tampered with.
A functional fault you notice slightly later can be raised within the full 7 days of delivery.

What we need from you

Clear photos of the product, the outer packaging, and the invoice/order ID. An unboxing video helps us approve your claim instantly, but it is optional — clear photos are enough. The kettle should be in its original box with all accessories, and unused beyond a single test boil.

What we do

For any approved damage, DOA, wrong-item or missing-item claim, we provide a free replacement and we pay the return pickup/shipping. If we cannot satisfactorily replace the product, we will give you a full refund.

2. Refunds

Refunds go back to your original payment method. Prepaid orders (UPI/card via Razorpay) are refunded to the same source. For COD orders, we will ask you for a UPI ID or bank account to send the refund to — a COD payment has no source for us to reverse, so this step is necessary and is not instant.
Timeline: we initiate the refund within 3–5 business days of the returned unit reaching us and passing inspection. Your bank/UPI then typically takes 5–7 business days to settle it. The clock starts when we receive and inspect the item, not when you raise the complaint.

3. 1-Year Manufacturer Warranty (defects after the 7-day window)

Every VOSSARA kettle is covered for 1 year from the date of delivery against manufacturing defects — for example, a failed heating element, a faulty auto power-off, or a defective switch or base.

VOSSARA is the marketer and seller; we facilitate the manufacturer's warranty for you. Just contact us and we will coordinate the repair or replacement.

Proof: your invoice or order ID is your warranty proof — there is no separate warranty card to keep.
Remedy: repair or replacement at our discretion. If neither is feasible, we will work out a fair resolution with you.

What the warranty does NOT cover

Physical damage from drops, knocks, or misuse.
Dry-boiling or running the kettle against the instructions.
Electrical surges or voltage spikes.
Repairs or modifications by anyone other than us or the manufacturer's service.
Normal wear, scaling, or limescale build-up.
Glass breakage from impact. Our 1.8 L glass kettle is high-grade borosilicate — it is heat-resistant, but it is not shatterproof against being dropped or knocked. The warranty covers manufacturing defects in the glass, not breakage caused by impact.

4. How to raise a claim

One simple channel: email vossara.store@gmail.com (or contact our Grievance Officer — details on the Grievance Redressal page) with your order ID and photos/video. We will acknowledge your request within 48 hours and resolve genuine defect/damage claims within the timelines above.

Your rights under Indian consumer law for genuinely defective goods are always preserved — nothing in this policy waives them. Country of origin: Made in India.