Grievance Redressal

Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, here is our seller identity and the contact details of our Grievance Officer. If you have any complaint about an order or our service, please reach out — we take it seriously.

Seller identity

  • Seller: VOSSARA, an independently operated proprietorship
  • Principal place of business: Ahmedabad, Gujarat, India
  • Customer care email: vossara.store@gmail.com
  • Country of origin of products: Made in India
  • GST: Not applicable — unregistered sole proprietor below the registration threshold (intra-state). No GSTIN is held or displayed.

Grievance Officer

  • Name: VOSSARA Customer Grievance Cell
  • Designation: Customer Grievance Officer (Proprietor)
  • Email: vossara.store@gmail.com
  • Business hours: Monday–Saturday, 10:00–18:00 IST (excluding public holidays)

How to lodge a complaint

You can contact us by email using the details above. Please include your order ID and a brief description of the issue (with photos, if relevant). Each complaint is given a reference ID so you can follow up on it.

Our commitment

  • We will acknowledge your complaint within 48 hours of receiving it.
  • We will resolve it within 1 month (30 days) of receipt. If a genuine delay is unavoidable, we will keep you informed.
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